Features that meet your needs

Automate complaints and Enquiries with Artificial Intelligence.

A customer service rep's time is best spent on customer enquiries that require expertise, not copy-pasting and dealing with the same questions. Leverage on our smart artificial intelligent tool to automate responses and make your customers always happy.


Robust Aritificial Intelligence Engine.

Our automation feature is powered by one of the best artificial intelligence engines in the world. It has the ability to learn and also predict customer behaviour.

integration

Add ticket to Knowledge base.

Manage all tickets from all your social media platforms on one single dashboard. Reply to tickets, gain customer insight, send out notifications, etc from one place.

Manage everything in one place.

Manage all tickets from all your social media platforms on one single dashboard. Reply to tickets, gain customer insight, send out notifications, etc from one place.


No need to refresh page to get new tickets.

We care about the time your customers have to wait for a reply. All tickets come in real-time


Assign ticket to the right agent to respond.

We care about the time your customers have to wait for a reply. All tickets come in real-time

Install messenger live chat plugin on your website.

According to Facebook, 53% of people are more likely to shop with a business they can message directly. With your traditional live chat, you can only carry out the chat conversation on a specific site. With Messenger chat, you can start a conversation on desktop and then continue it on your mobile device with Messenger at a later date or time.

Support across various social media channels.

Manage all support related conversation from multiple channels such as Facebook messenger, twitter(coming soon), whatsapp(coming soon), website etc on one single platform.

integration

Get actionable insights about your customers.

Business decisions are key, we provide you with insightful data about each of your customers to aid with your business decisions.